Charges from our deal site are processed through Authorize.net and will show up on your statement as a charge from Alpha Media.
Q. Will my old login credentials from RocketGrab.com still work on RocketGrabPlus.com?
A. Unfortunately, the answer is no. However, when you make your first purchase on RocketGrabPlus.com, a new account will automatically be created for you.
Q. How do I get my voucher?
A. As soon as you make a purchase, we will display a download link for you. You’ll be able to download your voucher immediately. We will also email your deal as soon as your credit card clears our system. Can’t find it? Check your junk mail.
Q. When may I redeem my voucher?
A. The fine print of every items states when a voucher is available for use. The fine print is on each item online, as well as on your printed voucher.
Q. What are your Terms and Conditions?
A. You can find our terms and conditions here.
Q. Do you mail items?
A. We do not mail vouchers, or voucher items – only email. Each voucher will let you know how to redeem it. If a deal includes shipping, or special instructions, it will state any deal specific instructions.
Q. Can I give an offer as a gift?
A. Once you purchase an offer, it’s yours to use however you’d like. Just make sure you follow the fine print on your offer. And, consider throwing in a nice card too.
Q. How long do I have to decide if I want this deal?
A. You need to grab them fast. Some deals have limited quantities and all deals are on a clock. Once they are gone they are gone, so get them while you can.
Q. Where do I take my voucher to redeem?
A. The vast majority of our deals allow you to print and use them directly with the business. However, a few have to be redeemed at the local Alpha Media radio stations. Just look at the fine print section and we will let you know if there is a certificate that must be redeemed at the Alpha Media radio station.
Q. What if I take my voucher to the business and they will not honor it?
A. That should not happen, however if it does please let us know ASAP. A local deal technician will personally handle your issue directly with the advertiser and we will find a solution. Make sure that you don’t attempt to redeem your voucher until at least the date that the voucher states it is first valid.
Q. Do I have to tip?
A. Yes. Remember, these businesses are offering you a huge discount for the chance to earn a new customer. Gratuity is never included, and if you feel you received quality service, show them the generosity of the RocketGrab fan and leave a nice tip. Believe it or not, that will help us secure even bigger offers in the future.